At the A100 AGM last week, we had a chance to take stock in the progress made in the local Alberta tech community. The A100 (www.theA100.org) is “a collective of Alberta’s successful tech executives and entrepreneurs.” Everyone in the association has been involved in some type of business exit and are dedicated to helping Alberta’s next generation of tech startups ... Read More »

Canada’s new anti-spam law (CASL) is a step in the right direction towards balancing corporate needs for online marketing and individual privacy. CASL is part of an overall CRTC 2012-2015 plan to modernize Canada’s communication systems. In addition to the new anti-spam legislation, it includes reviews of radio policy, public alert systems, mandatory telemarketing fees and a whole bunch of ... Read More »

The U.S. government recently released a Big Data set for Patient Experience (PX) for public and private health care facilities throughout the U.S. PX is collected by a survey known as HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems).  At TCELab, we’re interested in all sorts of Big Data; how you can build customer experience metrics that link to operational metrics providing ... Read More »

I recently attended a Material Insight event, hosted by VC and author Guy Kawasaki with a panel from noted success stories in Calgary. It’s premise: Calgary-based tech companies including VoodooPC, iStockphoto, StumbleUpon, Veer and NovAtel have all been acquired by international technology mega-players. We ask Calgary’s tech elite if our city is becoming a hotbed of sought-after technology? I experienced a bit of this acquisition euphoria when our company, Greenpoint ... Read More »